Return Policy

RETURN AND EXCHANGE POLICY

Last Updated: 5/3/2024

Thank you for shopping at https://elitemart.cloud

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchase with us

Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://elitemart.cloud

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and will be processed if conditions are met.

You are always required to ship back the items by following the shipping instructions:

Any legal shipping and delivery couriers in Pakistan

REFUND POLICY

To be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a refund, make sure these conditions are met:

• The product must have the receipt or proof of purchase

Aside from these conditions, there are products that can be returned but are not refundable as stated in the following:

You will be updated on your Return Status through EMAIL, provided that contact information was provided.